Testimonials
Dear Dr. Cortes Rodriguez:
Thank you for the exceptional care you provided to Ron Deaton, General Manager of the Los Angeles Department of Water and Power, during his stay at the Clinica Biblica.
I have spoken with Ron's son David and learned of the kindness and attention of your entire team - the nursing staff at the intensive care unit, the doctors who treated Ron as a whole person, the administration who helped coordinate with the Clinica Biblica in the United States and the many others who reached out to Ron and his family. You all treated the Deaton's with dignity and respect and a very high degree of quality.
Your thoughtfulness and generosity are greatly appreciated.
Very truly yours,
Antonio R. Villaraigosa, Mayor of Los Angeles
My wife and I arranged a complete physical examination during our last vacation to Costa Rica. Bill helped us with a hotel, provided transportation to and from the hospital and made sure we were practically taken by the hand by a nurse from specialist to specialist. It was a very thorough exam which included visiting seven specialists not including an anesthesiologist for the colon and gastric exam, blood work performed at their lab, and an hour plus consultation with a doctor explaining all of the test results to us. We accomplished this all in one day at a fraction of the cost of what we would have paid in the US. The staff at Biblica Clinica was very friendly.
Thank you Bill - see you next time.
Tim Meinrath United States
Bill,
I am wanting to thank you and Roger and your staff personally, Dr. Oeding, the hospital staff, The Casa Conde Hotel, and my travel guides for my recent stay in Costa Rica for a total knee replacement.
There is so much to be thankful for in finding you. I do not know hardly where to begin.
First, my initial contact with you was by e-mail on Friday evening, July 13, 2007. You called me back on Monday and from there we e-mailed and talked daily, sometimes 2 & 3 times. You reassured me during a very stressful time and only after I was sure in my mind that I could receive quality care, did I make the heartfelt decision to go to Costa Rica. I still had plenty of doubts regarding safety, transportation, lodging, and communication, all of which quickly disappeared as soon as I arrived. Had I not been there for such serious surgery, I would have thought I was in a vacation resort spa.
The fact that I had to do absolutely nothing except show up is what is really incredible. You made all of the arrangements for me as soon as I arrived until I left. My doctor and surgery visits, including nursing and rehab care after I left the hospital, my meals, hotel needs, and tours- not one thing was overlooked by you or your staff. Never would I have imagined that all this could have been possible at 80% less than I was about to pay here. Not one price was changed after the fact. What you told me in the beginning is what I paid. I am sincerely grateful to you for the honesty.
I am especially grateful to Dr. Oeding for the excellent quality of his work. Because of his work, my rehab has gone exceptionally well and I am much further along in my progress than I would have ever imaged. Having gone through a total knee replacement on my other leg in 2001, this rehab cannot even compare to the previous one. The less invasive technique which Dr. Oeding used is half the incision length of my other leg. Of course that means less pain, less healing, faster rehab, etc. The comparison of surgeons is that there is none. Of the less invasive technique, my surgeon here said, “I see no benefit, either to the patient or the doctor in doing the surgery any different than what was done the last time”. How arrogant!! Only after my last consultation, as I was getting ready to go home, did I find out that the agreed upon date of surgery, Friday, July 27th, was not a surgery day for Dr. Oeding. He scheduled me in order to fit into my schedule. How awesome! That would have never happened here. Not once did I have difficulty in communicating, either with the hospital staff or the staff at the Casa Conde. If someone answered in Spanish, they quickly replied in English or got someone who could speak English. How refreshing! The nurses genuinely cared for my well being and made sure that the pain and antibiotic medication was administered as prescribed. Not once did I have to ask for additional pain medication.
Lastly, the icing on the cake were the tours and visits around Costa Rica. The San Jose tour the day I arrived, the dinner and folklore dancers at the scenic restaurant Tiquicia, the coffee and banana plantation tour the day I got out of the hospital, the volcano and tour of Lancaster Gardens of the University of Costa Rica and the typical traditional meals with Dany, my tour guide. Who wouldn’t want to come back? I look forward to seeing you all later in the year.
Thank you again and God bless you all!
Your New Best Friend,
Kathie Tenn, USA
Bill,
Thank you for the follow up information.
The medical staff and facilities were above my expectations and I expected a 1st class facility based on recommendations I received.
What made it such a good experience was your coordination and follow up of all the various aspects of our hotel, transportation, attention by the numerous specialists, etc..
Thanks for all your help. I'm singing your praises to whomever will listen up here.
I expect to see you on our next medical trip.
Best regards,
Kay Meinrath, United States
Bill:
Thanks for forwarding the report and the good news of the results.
The experience at Clinica Biblica Hospital was excellent. The exams were thorough and professionally done. As a gringo with a little Spanish knowledge, I would have made it through, but your assistance was invaluable. There were a couple of places where I might have gotten overwhelmed without your help; for example, the wax problem in the ears and the resolution to that problem (and the billing). Regardless, very good experience overall and high marks to the departmental staffs of the Hospital.
Thanks again.
Jeff Andrews, United States
p.s. The white water rafting was fun and well done... I went level 2 which was fairly docile... maybe level 3 would be more challenging.
Hello Bill,
You and your staff do a great job; I am your advocate for everyone who asks about your medical services. It was a most memorable trip.
Gail Mays Memphis, TN
Bill,
At this time, I have chosen another doctor to work with for my surgery. I will definitely consider Mr. Chavarria if something falls through with my chosen doctor.
Thank you for being so kind and helping me throughout every request of mine. Please do not change the high level of customer service that you provide because it makes people feel very comfortable while they go through the hard task of choosing a doctor. Once again, I appreciate everything.
Sincerely,
Rachael Stoyer, Phoenix, AZ
Dear Bill,
Thank you for inquiring about the charge for the biopsy. I understand the confusion - neither of us expected the charge. It has not marred my experience.
I was pleased with the Clinic and would recommend it without reservation. The service was excellent. I am especially grateful to Dr. Vega for his diagnosis and prescription. This is the first time my condition has been treated successfully.
Thank you for your kind attention. I will not hesitate to refer others to your hospital.
Best regards,
Nancy Mitchell London, England
Hola Bill
Everything went better than expected as far as service from the clinic. I was most impressed with your services regarding walking with me to each appointment.
The one area I believe would be a huge service to your non Spanish speaking patients would be to have the test results written in their native language.
Best regards,
Randy Strowser, United States
Hey Bill,
Figured out the reason for not knowing about the confirmation for my appointment and what I was required to do or not do the morning of the checkup. For some reason Yahoo started putting your emails in the spam file. I do not usually check that because, well, it is spam. Sorry for the mixup. I was pleased with how things went, the thoroughness of the evaluation and the value. I will recommend to others in my situation.
Thanks,
Scott Weiland, Menifee, CA
Dear Clinica Biblica Hospital,
Bill, Roger and Starlene, of your international department, were not only professionals, but they were compassionate to me and my father’s needs. You couldn’t have done a better job. Much appreciated.
Regarding the hospital room, the nurses were extremely professional and thorough. They helped me every time I needed it. The doctor’s were very professional, very thorough in explaining procedure and very informative. In the last seven years I have had eight doctors and your treatment to me has been better than all eight doctors combined. Thanks for your great care. Regarding the hotel room, first two days a little noisy, room 105. Then moved to room 502 which was perfect. Excellent maid service. Very clean conditions. Very satisfied.
Overall, excellent experience, especially Costa Rica's health care system.
Thank you very much!
Dale and Vince Dugdale Iowa, USA Total Knee Replacement
combining medical excellence with luxury travel 
